Privacy and Cookie Policy

Last Updated: December 30, 2025

This website and related online tools (collectively, the "Services") are operated by Tool Tied, LLC ("Tool Tied," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

Questions or requests? Contact us at [email protected].

Summary (Plain English)

• We collect information you provide (like newsletter signups or contact form messages) and technical data that helps the Services work (like cookies and usage analytics).
• We use measurement tools such as Google Analytics 4 and Google Tag Manager to understand website usage and improve the Services.
• We may collect usage and performance data from TetherIQ™ and other on-site tools to improve features and generate aggregated insights.
• We do not sell personal information and do not share personally identifiable information for others' marketing.
• We share information with service providers (hosting, analytics, spam protection, payments) to operate the Services.
• We may publish aggregated, de-identified trend data to support industry standards and best practices.

Information We Collect

Information you provide to us

• Newsletter signups: email address and any preferences you choose to share.
• Contact forms / inquiries: name (if provided), email address, message content, and attachments (if enabled).
• Feedback & testimonials: content you submit through forms, surveys, or similar channels. We may use feedback in aggregate or anonymously (e.g., "Construction Manager said...") and will attribute feedback by name/company only with explicit permission.

Information collected automatically (website & device data)

When you use the Services, our systems and third-party tools may automatically collect certain technical information, such as:

• Log and device data: IP address, browser type, device type, pages viewed, timestamps, referring page, and performance events.
• Approximate location: general location inferred from IP address (not precise geolocation).
• Cookies and similar technologies: used for functionality, preferences, security, and analytics (see Cookies).

Tool and product usage data (TetherIQ™ and other tools)

If you use TetherIQ™ or other interactive tools on our site, we may collect:

• Inputs you provide to the tool (for example, selections, configurations, assessments, or other data you enter)
• Outputs/results generated (for example, tool recommendations, reports, or calculated results)
• Usage telemetry (for example, feature usage, timestamps, error logs, and performance metrics)

Note: Some tool inputs may be business- or jobsite-related. Please avoid submitting sensitive personal information through tools unless a tool explicitly requests it.

Payment and subscription data

If you purchase a subscription or pay for Services, payments are processed by third-party processors (such as Stripe). We aim to avoid storing full payment card details on our website whenever possible.

• We do not store full payment card numbers on our website whenever possible.
• We may store limited information needed to manage subscriptions (e.g., processor customer ID, subscription status, billing contact info, and transaction references).
• We may use other payment/subscription providers in the future; this policy applies similarly to those providers.

User accounts (registration, access, and subscriptions)

You may create a user account to access certain restricted features, manage subscriptions, and view or manage information related to your use of the Services. When you register for an account or use account-only features, we may collect and store the following types of information:

• Account identifiers: name (if provided), email address, username (if used), and a unique account ID.
• Authentication data: password (stored in an encrypted/hashed form), login timestamps, and security-related events (for example, failed login attempts).
• Profile and preferences: information you choose to add to your profile, notification settings, and product/tool preferences.
• Subscription and access status: plan level, feature entitlements, subscription status, billing history references, and related account permissions. Payment processing is handled by third-party providers (such as Stripe), and we aim to avoid storing full payment card details on our website whenever possible.
• Account activity: actions taken while signed in (for example, saving tool configurations, accessing restricted content, and other account-based interactions).

We use account information to create and maintain your account, authenticate you, provide access to restricted features, administer subscriptions, provide customer support, and help protect the Services from fraud and abuse.

How We Use Information

We use information to:

• Provide and operate the Services (respond to messages, send newsletters you request, deliver tool functionality)
• Improve the website, tools, usability, and performance
• Monitor and prevent fraud, abuse, and security incidents
• Understand usage trends and measure effectiveness of content and features (analytics)
• Create aggregated, de-identified insights that may help develop industry standards and best practices
• Comply with legal obligations and enforce our terms

Newsletters and Communications

If you sign up for our newsletter, we may send you updates and related content. You can unsubscribe anytime using the link in the email or by contacting us at [email protected].

We may also send non-promotional messages when necessary (for example, service updates, policy changes, or security notices).

Analytics, Tag Management, and Measurement Tools

We use tools to understand how our Services are used and to improve performance, including:

• Google Analytics 4 (GA4) to understand traffic and usage patterns
• Google Tag Manager to manage site tags and measurement tools
• We may use SEO/analytics platforms in the future (for example, Ahrefs or SEMrush)

These tools may use cookies or similar technologies and may process device identifiers and usage data.

At this time, we do not use targeted advertising/remarketing based on your activity across third-party sites. If we add that later, we will update this policy and provide any required choices.

Testimonials, Feedback, and Public Use

We may use feedback you submit in the following ways:

• General, non-identifying use (for example, "Construction Manager said...")
• Named or company-attributed use only if you explicitly grant permission

If you want a testimonial removed or corrected, contact us at [email protected].

How We Share Information

Important clarification: We do not sell personal information and do not share personally identifiable information with third parties for their own marketing purposes.

Service providers

We share information with vendors who help us operate the Services, such as:

• Hosting and infrastructure: Amazon Lightsail / AWS
• Analytics and tag management: Google Analytics 4, Google Tag Manager
• CAPTCHA/anti-bot: Google reCAPTCHA
• Email/newsletter provider: Constant Contact
• Payment processing and subscriptions: Stripe (and/or other providers we may use)
• Embedded video providers: YouTube and/or direct video hosting
• Website platform: Magento (and related services required to run the site)

These providers may process information on our behalf under contractual terms appropriate to the service.

Aggregated, de-identified trend sharing

We may share or publish general, compiled trends and insights that are aggregated and de-identified (for example, usage patterns, adoption trends, or outcomes that help inform best practices). We do not intend for this information to identify you.

Legal and safety

We may disclose information if required by law, or to protect the rights, safety, and security of Tool Tied, our users, or others.

Business transfers

If Tool Tied is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site functional (sessions, security, preferences), measure performance and usage (analytics), and support embedded content (for example, videos).

Your choices

You can control cookies through your browser settings and, where applicable, through any cookie controls we provide on the site. Disabling cookies may affect site functionality.

Cookie list / details

The table below lists the cookies we collect and the information they store:

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Allows pages to be displayed more quickly.
COMPARE	The items that you have in the Compare Products list.
CUSTOMER	An encrypted version of your customer id.
CUSTOMER_AUTH	An indicator if you are signed into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores your Customer Segment ID
EXTERNAL_NO_CACHE	A flag that, indicates whether caching is on or off.
FRONTEND	Your session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The last product you looked at.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED	The items you recently compared.
STF	Information on products you emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer authorized cookies.
VIEWED_PRODUCT_IDS	The products that you recently looked at.
WISHLIST	An encrypted list of products added to your wish list.
WISHLIST_CNT	The number of items in your wish list.

Embedded Content (e.g., YouTube Videos)

Some pages may include embedded videos (YouTube or other providers). Embedded content may collect information as if you visited the provider’s site directly. Your interactions with that content are governed by the provider’s privacy practices.

Data Retention

We retain information for as long as necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. We may retain aggregated and de-identified data longer to support analytics and best-practices research.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices and Requests

Depending on where you live, you may have rights to request access, correction, deletion, or information about certain disclosures. You may also be able to object to or restrict certain processing.

To make a request, contact: [email protected]. We may need to verify your identity before responding.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. If changes are material, we may provide additional notice.

Contact Us

Tool Tied, LLC
Email: [email protected]